Shipping policy
Shipping Information
All orders are processed within 1 - 3 business days (excluding weekends and public holidays) after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking details (where applicable).
Delivery Timeframes
Estimated delivery times may vary depending on your location and courier service:
- Singapore: 2 - 4 business days
- International: Currently unavailable
Please note that delivery times are estimates and are not guaranteed.
Shipping Fees
Shipping fees are calculated at checkout and are non-refundable once an order has been shipped.
Delays & Courier Responsibility
Tea Begins is not responsible for delays caused by:
- Courier service disruptions
- Customs clearance processes
- Incorrect or incomplete shipping information provided at checkout
Once an order has been handed over to the courier, delivery is outside of our direct control. However, we will always assist in liaising with the courier where reasonably possible.
Incorrect Address / Failed Delivery
Please ensure that your shipping details are accurate at checkout.
Tea Begins is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address information provided by the customer. Any re-delivery fees incurred will be borne by the customer.
Order Issues
If your order arrives damaged or incorrect, please contact us at teabegins@gmail.com within 48 hours of delivery, along with your order number and clear photos of the item and packaging.